[Download Complaint / Request Form]

We care

We are committed at Reef to provide you with a class service and effectively delivering the services you require. If for any reason you are not entirely satisfied with any aspect of our service, we want to hear from you as soon as possible. We will then make the relevant inquiries and aim to put matters right as soon as we can. Where appropriate, we will also take steps to prevent the problem from happening again. Your custom is important to us and your feedback allows us to improve the products and services we offer you.

Raising your concerns with us

Step 1
The easiest and quickest way to resolve any concerns you have is to contact our Business Manager (tel. 17558661). Please allow him to take the first opportunity to answer your concerns and put matters right.

You may also raise your concerns via the ‘Contact Us’ online form.

Step 2

In the unlikely event that you are not entirely satisfied, you can write to:

The Complaints Manager
Ahmed Hameed
Reef Holding Co.,
PO Box 18599,
Manama, Kingdom of Bahrain
Telephone: (+973) 17 558 080

Fax: (+973) 17 556 333
E-mail: complaints@reef.bh

If we are unable to resolve matters, we will send you a letter of acknowledgment within five working days to confirm that we are investigating the matters you have raised. If we are unable to resolve matters within 4 weeks of this written acknowledgment we will respond in writing explaining the position and how we propose to deal with the complaint. If you are not satisfied with this response we shall advise you on how to take the complaint further within the Bank.